Pro Support - 24/7 network monitoring & support
We constantly work to provide the best proactive support possible for the networks of our clients. And to make our remote maintenance even more practical, we have developed the ProSupport framework.
ProSupport software monitors your network 24 hours a day, 7 days a week and can provide us with advance notice of systems that are having problems. With early warning, we are best equipped to ensure that your network keeps operating at its best.
ProSupport also enables us to provide remote support to individual users – often making it possible to solve problems immediately for staff rather than waiting (and paying) for a site visit – with cost savings for both you and us. With ProSupport on your network, we are able to monitor and control updates and other services and track the jobs for your site. Users can lodge work tickets directly through ProSupport.
We can also provide monthly health reports for your network and keep you up to date with Asset Registers for IT and plan for replacement of hardware and software. With the ProSupport Care Program, we can provide a fixed monthly cost for all IT support for your network – no more unexpected bills.
Interested? Talk to us for more information.