Ongoing Support of the provided solution ensures your peace of mind
While our provided systems have an excellent record of reliability, the complex environment in which they operate with connection to different environments and their various services as well as the interaction in some cases with software applications and your data environment, means an annual service agreement represents an investment in your peace of mind.
Managed Solutions has established a service structure to ensure that your system and peripherals operate to their optimum level, efficiently and economically - ensuring downtime is kept to a minimum. We offer a full on-site service agreement to ensure your system and peripherals operate at optimum performance. Service is carried out on-site by fully trained technicians and may include any faulty parts replacement and all labor. Integral to the service agreement is a remote access capability (whenever possible) which means that any system changes you may wish to make are therefore only a phone call away.
If you decide not to enter into a service contract with us, your system will still be covered by our 3 year equipment warranty (dependant upon the warranty selected by you) but you will still be liable for the cost of labour in the unlikely case of any problem. Without a service agreement, Managed Solutions may not be able to respond immediately to your call because our technicians may be already committed to other customer projects. However our customers with service agreements have guaranteed service response times so downtime can be minimized.
Please note that some products will not be sold without an ongoing service agreement.
What you get with your service agreement:
- downtime is kept to a minimum
- on-site support by a fully qualified technician
- faulty hardware replacement
- guaranteed service response time
- your technician is only one phone call away
For more information, please view our Terms and Conditions.